Transworld, Pakistan's first private sector undersea fiber optic cable system, is offering much needed high value international bandwidth services to the recently deregulated and rapidly developing Telecom and IT sectors of Pakistan.

Transworld has 3 data centers / POPs. 1 in Karachi, 1 in Lahore  and 1 in Islamabad. The Head Office is in Islamabad and regional offices are in Karachi & Lahore.

The first line of support is our dedicated Customer Services Department UAN: 111 891 891.

Using a state-of-the-art network with DWDM technology, the Transworld (TW1) cable system has an ultimate capacity of 1.28 Tbps with an initial capacity of 20 Gbps. The cable spans 1,274 kms and has landing stations Karachi – Pakistan, Fujairah – UAE,  and Seeb – Oman.

Transworld has a Customer Services Department with dedicated staff available 24x7x365. Staff can be reached by calling our UAN: 111 891 891 - this number will put you in contact with our first level support who will either assist you or put you in contact with a relevant person who can solve your problem. 

Transworld has the following policy: Single contact resolution; i.e. 95% of the time, one phone call or one trouble ticket or one email message is all that a client needs to fulfill a request for assistance, help or sales. In addition, if a client feels that the level of support was not to their satisfaction, they can escalate their needs directly to the top management of the company - who provide their email addresses and cell phone numbers to clients.

E-1 (2 Mbps), E-3 (34 Mbps), DS-3 (45 Mbps), STM-1 (155 Mbps), and STM-4 (622 Mbps) OS bandwidth in increments of 2 Mbps.

Transworld’s SLAs are the best in the industry. Our international bandwidth partners are Verizon, Telecom Italia and SingTel who all offer high quality SLAs, which we pass on to our customers.

Invoices are issued on the first of the month in advance and payments are due within 10 days of issuance of invoices.  

If you received a "Late payment Notice" this means that Transworld hasn't received your payment. If you received a "Soft Disconnect Notice" this means Transworld has not received your payment for the current month and you are subject to disconnection if, and only if, we are unable to establish a payment arrangement with you.

We never disconnect a client without first:
A. Notifying the client in writing (email) that they are subject to disconnection,
B. Making three verbal attempts to notify the client of pending disconnection, and
C. Attempting to negotiate a payment arrangement with the client.
A Client is only disconnected when a payment arrangement cannot be established.

Make checks out to: Trans World Associates (Pvt.) Ltd:

Karachi:        Dolmen City (Executive Tower), HC-3, Block #4, Marine Drive, Clifton, Karachi
Lahore:         11, Old FCC, Ferozpur Road, Lahore
Islamabad:  14, Street 26, F-6/2, Islamabad

Please email billing@tw1.com to request a faxed bill. You must make a request each time you want a bill to be faxed.

Please make checks payable to "Trans World Associates (Pvt.) Ltd."

Please email billing@tw1.com and request that hard copies be sent to you via courier. Once requested you will receive a hard copy of your bill every month, in addition to an email copy.

Please email billing@tw1.com and a Billing Team member will respond to your inquiry within 24 hours, or please call:

Karachi:         +92-213-5824951 - 4
Lahore:          +92-302-8561275
Islamabad:   +92-51-35308324 - 5
UAN:                111-111-891

*In order to speak with a Billing Team Member directly.